MUSCOM to start video streaming from 911 callers
by Muscatine County
January 31, 2023

Muscatine, Iowa- The Muscatine County Joint Communications Center (MUSCOM) is excited to announce the launch of Prepared Live in our dispatch center. Built by the company Prepared, the software enables our 9-1-1 dispatch center to livestream, receive multimedia, and receive location from mobile callers in real-time. This addition to our technology suite will significantly improve our ability to effectively and efficiently respond to emergencies in the community.

“The ability for our Public Safety Dispatchers to view live streaming from 911 callers will give our first responders a better understanding of exactly what type of situations they will be entering. We hope that this will enhance officer safety and give them more accurate information before they arrive on scene,” said Chris Jasper, Director of Emergency Management and 911 for Muscatine County.

Participation in video streaming during a call is completely voluntary and consent of the caller is required. If the caller consents, they will receive a livestream link via text from the dispatcher, enabling them to activate live video upon clicking to activate the link.

It’s important to note that the video call function will not provide MUSCOM with access to the contents or settings of a caller’s phone.

This launch follows 3 weeks of preparation and training to ensure that our dispatchers and our team are able to properly utilize the software. Working side-by-side with Prepared’s customer success team, we have created and adopted policies to ensure that Prepared Live is used effectively in various scenarios.

“We are very excited to start utilizing Prepared Live in our center as it has proven to help tremendously in various capacities across the country,” Jasper said.

Originally founded as a company focused on school safety, Prepared, led by co-founders Mike, Dylan, and Neal, is a mission-driven organization with a passion for improving public safety. In creating an app to help mitigate school emergencies, the team discovered that valuable data is lost in existing 9-1-1 processes and set out to address the problem. Since public launch October of 2021, Prepared Live has helped protect over two million American citizens in cities around the country.

To learn more about Prepared and Prepared Live, visit

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