When last we met, we were involved in examining learning and business, business and learning with the complicating factor called: communication. As we all know, communication is fragile. Communication has the potential for adding a troubling dimension to having a smooth business experience.
For businesses to succeed and for learning to be successful, communication is integral. How we communicate presents a myriad of opportunities, challenges with opportunities to leverage learning into the value proposition offered by a business.From “Business is Learning and Learning is Business: Part One“
What? In different terms, if you communicate well, it will help you and your business. (Ok, Jerry?)
Do keep in mind that this includes the: who, what, where, why, when, and how in the communication message. I related in “Part One,” where I had received either no, little, or late responses to my own personal efforts at communication. I do admit that when I had received no communication, it added frustration, uncertainty, and disappointment to my efforts to conduct my daily business.
When one looks to the internet to discover communication issues, there are points made on the part of both the sender, and the receiver.
Have you ever tried to make a point in a discussion and the receiver was either interrupting or mentally preparing their response before you even finished your communication?
So, how should you handle that? I have tried several approaches with mixed results. The first recommended approach is to make sure the receiver is not put into fight or flight mode because of the nature of the topic. Using “I” versus “you” statements can help reduce the tension there. If the topic is dealing with behavior, there must be focus on the behavior and not the person itself. Emotion enters the communication equation.
As noted above, when I had received no communication, emotion had already entered my mindset. Although, when the Wisconsin DOT called me back, I did not allow my emotion to dominate my thinking, and when they did call me back, they referred me on to another person so the communication equation was even further complicated. Fortunately, the next person was most accommodating and made for a pleasant conversation with a better understanding to the access issues.
The next person I talked to said: “Call me when you are ready to access the road, and I will tell you the best way to access the property.” In my mind, a communication well done with a service-oriented option for me. My receiver issues had been successfully addressed.
Learning how to address the receiver issues is the responsibility of the sender. Diffusing fight or flight and/or emotion issues requires the sender to best anticipate the problems, and address those issues.
A calm mindset, while choosing one’s words lends itself to enhancing the learning mindset. Easier said than done, John. Pausing for three seconds before speaking is one way to help in preparing for such a conversation.
This approach of the sender is worthy of exploration. Look for more on this topic in June.