Margaret Hurlberthttps://discovermuscatine.com
Margaret Hurlbert works as the Editor of Discover Muscatine Newspaper.

Muscatine Living

MUSCATINE, Iowa–Though Tyler Sulzberger had a background in accounting and worked as the part owner for a local excavating company, he grew interested in the need for professional staffing. He spoke with his father, a longtime employee of Bridgestone, and found that they could use help finding professional office staff. Sulzberger reached out to Bridgestone and shared his plans for starting a professional staffing service. They liked the sound of his ideas and agreed to utilize his business when it started up. Sulzberger founded Ascent Pro Staffing at the end of 2016 and officially started doing business in March of 2017.

Originally, Ascent specialized in providing long-term labor contracts for workers at Bridgestone. As the business grew, Ascent also provided staff for several additional small businesses.

Though Ascent continues to provide staffing solutions for businesses that need them, they have pivoted to provide customer service support solutions as well. In 2020 shortly before the COVID-19 pandemic hit, Bridgestone inquired if Ascent could help them create a call center where all employees worked remotely. Ascent developed a model that met their needs and received a contract to make it happen. Pleased by the success of the project, Sulzberger felt that, “the core of our business shifted.” To note this change in focus, he renamed the company to Ascent Pro Support.

Ascent Pro Support now has the capacity to develop customer support solutions for all kinds of businesses. If an individual has an interest in getting a customer service job, Sulzberger encourages them to look at Ascent Pro Support’s job listings on Indeed.com and to contact them for more information by calling (563)-263-5219, emailing them, or visiting their Facebook page.

Sulzberger also encourages any company, locally or nationally, who would like assistance with creating a remote customer service department, or with staffing, to call or email Ascent or to connect with them through LinkedIn. “We’re always interested in looking for new strategic partnerships, especially locally, but since we made our customer support services all remote, we can work with people all over the country,” Sulzberger outlined.

Since starting Ascent, Sulzberger has valued the opportunity to work with outstanding people. “One of the things I enjoy most is working with our employees, our team here,” he shared. At a time when many businesses have needed to adapt their customer service practices to suit the times, Sulzberger, “also enjoys that we offer a service that benefits society at large.”

Because building a strong team represents an important part of what Ascent does, Sulzberger realized joining the Greater Muscatine Chamber of Commerce and Industry could help local businesses team up for the good of the Muscatine area. He explained he joined with the goals of, “simply supporting the community,” and, “seeing the work of businesses that have come together under the Chamber.” Through providing strong customer service solutions and by getting involved with chamber events, Sulzberger believes Ascent can have a positive effect in Muscatine and beyond.

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