MCC Leadership Series teaches how to manage conflict

Muscatine Community College
Muscatine Community Collegehttps://www.eicc.edu/about-eicc/colleges-and-centers/muscatine-community-college.aspx
Muscatine Community College delivers high-quality education and training that prepares a skilled workforce, provides affordable access to higher education, and builds and strengthens our communities.

Muscatine Living

MUSCATINE, Iowa–Muscaine Community College feels excited to offer local companies and managers a unique learning opportunity to help with managing conflicts in the workplace. Part of Eastern Iowa Community Colleges’ Leadership Series, “Workplace Conflict to Collaboration” teaches managers how to successfully handle conflict and emerge even stronger as an organization. 

The training series includes four classes delivered online via Zoom, with content focused on helping managers develop in their leadership abilities and bring employees from conflict to collaboration. Those who complete all four workshops will even receive a micro-credential. Micro-credentials, small or mini credentials or certificates that focus on specific skills, provide great opportunities for building your resume or growing your expertise in areas related directly to your current job. 

Classes will be held August 4, 11, 18 and 25, and include the following:

Session 1: Deep Listening

Listening provides the foundational skill for conflict resolution. Examine the role of perspective and memory as barriers to listening, how to listen with an open mind for information, and seek ways in which your deep listening can create and implement new solutions.

Session 2: The Conflict Episode

Conflict begins when you become aware of a threat to something you care about. Understanding how the conflict episode unfolds can help you anticipate what will happen and take action that will avoid escalation.

Session 3: Sources of Conflict and Their Solution Paths

Explore the three sources of conflicts and their distinctive solution paths. This search requires you to utilize your deep listening skills practiced in the first workshop.

Session 4: Collaborative Decision-Making

Traditional organizations make decisions based on their hierarchical structure, ill-suited for complexity, responsiveness, engagement and creativity. Fortunately, cutting-edge organizations have evolved new models of decision-making.


Tuition for all four workshops and corresponding materials costs $595. To register, visit  eicc.edu/ceregistration. Class ID: 10081. 

For more information contact Cheryl Riley-Hayles, 563-336-3402, [email protected]

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