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Sunday, August 9, 2020

MPW halts disconnects and late fees during COVID-19 outbreak

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Muscatine Power &Water
Muscatine Power &Waterhttps://www.mpw.org
Muscatine Power and Water (MP&W) is a customer-driven, not-for-profit municipal utility, established by the community for the purpose of serving the community responsively, competitively, and responsibly. MP&W provides reliable electricity, high quality water, and state-of-the-art communications services, including Internet, TV, and phone services, to businesses and homes throughout the Muscatine community at rates below state and national averages with outstanding customer service. MP&W is locally controlled and operated for the benefit and betterment of the community.

MUSCATINE, Iowa– Muscatine Power and Water has temporarily suspended disconnections for all customers’ electric, water, and communications services during the COVID-19 public health emergency. MPW will also waive late fees to help customers enduring financial hardships and will collaborate with other organizations offering similar solutions.

“MPW understands customers have uncertainty surrounding COVID-19,” said Gage Huston, General Manager: “We want to assure customers that access to utility services will continue to be available. This temporary suspension is meant to allow customers to concentrate on the health and well-being of their families and businesses during this challenging and fluid situation.”
The COVID-19 situation may create financial stress for some customers. MPW will offer their most flexible payment arrangements and will work with every customer on a case-by-case basis. Although the MPW lobby has closed, customers may call 563.263.2631, then press 3 to speak with customer services.

“The last thing we want our customers to worry about now is whether they will be without power or other essential services,” Huston said.
Though it’s unknown how long this state of emergency will last, MPW continues its commitment of community support by heeding the advice of medical professionals and working with state and local officials and industry leaders. MPW focuses on ensuring the safety and well-being of customers and employees while also adhering to established CDC and Iowa DHS health protocols. For our most recent, detailed updates impacting MPW customers, please visit www.mpw.org/covid19alerts.

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