Nominated by peers, and recognized by a statewide organization, Crossroads’ Alicia Jayathan received the Iowa Association of Community Providers (IACP) Community Builder Award for excellent Frontline Supervisors. Alicia has over 15 years of experience working with and advocating for individuals with disabilities in positions such as Direct Support Professional, Program Coordinator, and SCL Service Coordinator.
In joining Crossroads as a Supported Community Living( SCL) Manager, Alicia quickly established herself as a valuable asset to the Leadership Team and SCL Program. Starting a management position during a pandemic has provided its challenges in communication and building relationships, however Alicia hit the ground running, developing her team and supporting and advocating for clients and families. She has a unique and compassionate approach that she adjusts to best serve each staff person as an individual.
Serving two communities in our area, Alicia reaches out to both the Muscatine and the Tipton Community to ensure the needs of our clients are being met. This complete inclusion takes extra effort to overcome obstacles during a pandemic, and Alicia remains diligent in her efforts. She also does not hesitate to reach out to resources available to her through many years of service provided for adults with disabilities.
Crossroads Service Director, Kathleen Moore states,” Alicia has been working on relationships with the families and stakeholders through COVID as well as advocating strongly in the Tipton area to get clients and staff vaccinated: “ Alicia had been working with one family in particular and when they succeeded, Alicia started a thank you card to the family to celebrate this success. Her advocacy can also be witnessed in one-on-one situations outside of her specific department.
As a frontline supervisor, Alicia has also assisted in covering shifts for her team, showing her dedication and support for their success. Alicia has also stepped up to offer coverage as needed for other programs in the Crossroads Service Department and took additional training so she could continue to be an asset in this area in the future.
Vision 2020 CEO, Cheryl Plank shares: “Alicia has been a breath of fresh air to the Crossroads, Inc. team. She is passionate about the work she is doing and cares about the staff and the clients. She is an accentuate the positive kind of person and we are blessed to have her on the Crossroads team.”
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