Muscatine Power and Water (MPW) received an American Public Power Association (APPA) E.F. Scattergood System Achievement Award during the American Public Power Association’s National Conference in San Diego, California. The award honors APPA member systems that have enhanced the prestige of public power utilities through sustained achievement and customer service.
“Needless to say, but I’m extremely proud of the men and women of MPW who work around the clock to serve our community,” said General Manager Gage Huston, who accepted the award at the conference. “Our mission is to provide best-in-class utilities through exceptional local service and the Scattergood Award is a significant recognition of the efforts our people put into their work every day in service of Muscatine’s residents and businesses.”
In presenting the award, APPA officials noted that MPW demonstrated outstanding electric reliability and a “neighbors serving neighbors” philosophy. In 2023, the Utility received its fourth consecutive Diamond-level Reliable Public Power Provider designation, fifth consecutive Excellence in Reliability certification, and third Smart Energy Provider designation.
MPW earned the awards through a combination of technology and employee practices, with utility crews regularly inspecting poles, lines, transformers, and deploying switchgear to address issues before they affect customers. Through its “Power the Future” initiative, Muscatine recently completed a 161 kV line to provide transmission redundancy. The Utility also endeavors to further improve reliability by moving transmission lines underground in coordination with the city to reduce impact on customers.
Additionally, APPA has recognized MPW with multiple Customer Communications awards, the last three years running, for its ongoing efforts to keep customers informed and educated through publications, videos, web, and social media.
MPW was just one of four U.S. utilities to receive the E.F. Scattergood this year.
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