Muscatine Power and Water to adjust internet speed offerings

Margaret Hurlbert
Margaret Hurlbert
Margaret Hurlbert works as the Editor of Discover Muscatine Newspaper.

Muscatine Living

MUSCATINE, Iowa–Since 2012, a lot has changed, especially when it comes to internet usage. In the last decade, new smart home devices with internet access have come online and people have transitioned to watching and listening to media through streaming services more frequently. In July for the first time since 2012, Muscatine Power and Water will adjust their internet offerings to keep up with the customer demands they have observed. Their new packages will consolidate some infrequently purchased service levels, introduce several new speeds, and reduce the cost of their fastest services to keep up with local internet demands.

Since completing the Fiber to the Home Project, Muscatine Power and Water has increased their capacity for providing high speed internet more affordably, even as the demand for internet has increased. “With our fiber infrastructure, we have the capacity to meet those needs comfortably,” said Director of Customer and Technology Experience Erika Cox.

This additional capacity has allowed Muscatine Power and Water to offer one gigabit per second speed internet and will allow them to introduce 500 megabit per second service. To make these faster speeds more accessible, Muscatine Power and Water will lower the cost of gigabit service by $29 per month for internet only customers and $34 for those who bundle internet and cable. Additionally, both gigabit and 500 megabit customers can include [email protected] Home service for free. Customers purchasing 100 or 250 megabit per second service will also see a reduction in the monthly cost for their internet as well.

Based on current demand, Muscatine Power and Water will discontinue their 25, 40, and 80 megabits per second services. Customers at 25 and 50 megabits will receive a one month free trial of the newly added 50 megabit service. Those who previously had 80 megabit service will receive a one month free trial of the 100 megabit service. At any time, customers may contact Muscatine Power and Water and switch to any speed of service, higher or lower, that they wish to.

Although Muscatine Power and Water will stop offering some of their lower speed services, they will keep their 15 megabit lifeline service in place. Keeping this highly affordable package available will ensure everyone, including light internet users, can have access to reliable, reasonably priced internet.

As the way people use the internet continues to evolve, Muscatine Power and Water plans to keep adapting the services they offer to provide the speeds Muscatine residents need at the most reasonable rate possible. Though Muscatine Power and Water now offers 50 megabit service as their entry level speed, some state and federal agencies already consider 100 megabits per second the base amount a typical family would need. “We really want to bring our community to that standard,” Cox emphasized.

By continuing to evaluate how to deliver higher speeds of internet to customers more affordably, Muscatine Power and Water plans to make this goal a reality. No matter how internet use patterns change, Muscatine Power and Water looks to keep leading in the delivery of reliable and accessible internet.

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