MUSCATINE, Iowa–Since the 2009-2010 school year, the Muscatine Community School District has contracted with Timberline Billing Service LLC to process our Medicaid claims for our students who receive special education services. On March 5, 2020, Timberline noticed suspicious activity on its network impacting certain servers and systems. They launched an investigation to determine the nature and scope of this activity. They determined that an unknown actor accessed their network between February 12, 2020 and March 4, 2020, encrypted certain files, and also removed certain information from their network; however, the investigation was unable to determine which specific information was actually accessed.
Out of an abundance of caution, Timberline undertook a comprehensive and time-intensive review of all files that could have been impacted. This review was recently completed and determined that protected health information and/or personal information affiliated with Muscatine CSD was present in files that may have been compromised. Muscatine CSD was notified this fall advising that Timberline had been the subject of a cyber-attack with impacted client data. Timberline offered to notify affected individuals.
“Due to the size of the breach (190 school districts were impacted) it took Timberline and their investigators a significant amount of time to process through the breach. Muscatine CSD does NOT share sensitive student information with Timberline. Timberline will be paying for all expenses and offering free credit monitoring for those who may have been impacted,” said Clint Christopher, Superintendent with the Muscatine Community School District.
For those who receive communication that they may have been impacted, Timberline has established a dedicated assistance line for individuals seeking additional information regarding this incident. Individuals seeking additional information may call a toll-free assistance line at (844) 439-7669. This toll-free line is available 8:00am to 10:00pm CT Monday through Friday, and 10:00am to 7:00pm CT Saturday through Sunday, excluding U.S. holidays.
To read more, please visit the link found on the MCSD website or, by clicking here.